HOW CAN I DETERMINE MY CLOTHING SIZE?

By clicking on »SIZE CHART« button below the product description you can find all the needed information to determine your size. If you are still not sure, you can always contact us and we will help you with choosing the right size.

HOW DO I PAY FOR MY ORDER?

BOS – Body Of Strength Online Shop offers the following payment methods:

  • paying by credit/debit card,
  • with PayPal,
  • with direct bank transfer,
  • cash on delivery (Slovenia and Italy).
WHERE CAN I APPLY A DISCOUNT CODE?

Your discount code can be applyed in the shopping cart right below the list of the added products.

HOW MUCH IS THE MINIMUM ORDER VALUE?

There is no minimum order value.

HOW MUCH ARE THE DELIVERY COSTS?

We offer a standard delivery method. A shipping charge for countries within European Union is of 4,50€. For all the other countries the shipping charge is of 9,00€.

WHAT IS THE DELIVERY TIME?

Once we receive your order, we will ship it as quickly as possible. Delivery time depends on the country. It usually takes 3-10 business days for the shipment to be delivered. For the parcels within Europe the shipping time is always shorter (3-5 business days). For the shipments outside Europe the delivery time takes a few more days (5-10 business days).

WHY DIDN’T I RECEIVE A CONFIRMATION EMAIL AFTER PURCHASING?

The reason for not receiving a confirmation email about your order could be in a system error. The email could also be automatically filtered as spam and put in your spam folder. The other reason could also be in the incorrect email address that was entered at your registration (email with typing error). In eather case you can contact us and we will let you know about your order status.

HAS MY ORDER BEEN RECEIVED?

You always receive a confirmation email after completion of your order. In case you didn’t receive the email, please, check also SPAM post.

HOW CAN I TRACK MY ORDER?

When we complete your order, you will receive a confirmation message on your e-mail. For any additional questions about the status of your order feel free to contact us at info(AT)bodyofstrength.com

CAN I CHANGE MY ORDER?

If you ordered a wrong item or size, please contact us as soon as possible. We can apply changes to your order, but only if your order was not completed yet. After the completion your order is quickly shipped and afterwards we can no longer apply any changes.

WHAT HAPPENS IF A PRODUCT IS NOT ON STOCK IN THE ORDERED SIZE OR COLOR?

We try to frequently update the stock information on our website, but sometimes it can still happen that a product is sold out. We will inform you about the problem and based on the agreement we will cancel your order or send something else in exchange.

CAN I CANCEL MY ORDER?

You can cancel your order, but only before the order is completed and shipped. Please, contact us at info(at)bodyofstrength.com as soon as possible.

WHAT HAPPENS TO MY PARCEL IF I AM NOT AT HOME AT THE DELIVERY TIME?

If the delivery courrier does not find you at home, you will receive a notification card informing you about a second delivery attempt.

CAN I RETURN A BOS PRODUCT?

If you are not satisfied with your order, you have 30 calendar days from the delivery date to return it on our address:

Company name: ARBOS d.o.o.
Adress: BATUJE 1F
Postal code: 5262 ČRNIČE
Country: SLOVENIA,  EUROPE

Note: The returned items must be in the original state. The products may not show signs of use. The collagen bottle should not be opened/unsealed and used.

HOW DO I GET MY MONEY BACK?

When we receive your package and make a quality check of the returned products, we will make a refund on your bank account or PayPal within 1-5 business days.